What is Lighthouse?

Posted on November 10, 2025 in Features, AI, Features, Features, Lighthouse by David Engblom

 AI-Powered Intelligence for Smarter Operations 

What it is. 

Lighthouse is a new suite of AI-driven capabilities built directly into the PCR-360 platform—no extra tools, logins, or data exports required. Designed in collaboration with customers, Lighthouse helps organizations streamline operations, uncover hidden insights, and deliver measurable value. 

Why it matters. 

Assist – Wiki-Trained Chatbot 

 Get instant help with PCR-360 tasks using natural language. 

  • Answers FAQs 
  • Provides direct links to tools and articles 
  • Offers step-by-step guidance 
  • Available 24/7 

Compose – Natural-Language Query Builder 

 Create reports using plain English—no SQL needed. 

  • Translate questions into data queries 
  • Preview and refine results 
  • Export clean, formatted reports 

 Insight – Your Ops Partner 

 Advanced machine learning for proactive decision-making. 

  • Trends: Forecast inventory and service needs 
  • Anomalies: Detect inefficiencies and risks early 
  • Real-time dashboards for smarter operations 

Pulse – Sentiment & Service Dashboard 

 Turn customer feedback into actionable insights. 

  • Understand sentiment across service interactions 
  • Identify risks before they escalate 
  • Improve service quality at every touchpoint 

Secure & Seamless Integration 

  • Uses existing PCR-360 data—no external sharing 
  • On-device processing ensures data control 
  • Tenant-scoped models for strong data sovereignty 
  • Progressive enablement lets you scale features as needed