2025 PCR Users Conference
What an incredible few days in Grand Rapids!The ๐๐๐๐ ๐๐๐ ๐๐ฌ๐๐ซ๐ฌ ๐๐จ๐ง๐๐๐ซ๐๐ง๐๐ was full of ideas, meaningful conversations, and great connections with our community.One of the highlights for us was introducing our new AI feature, ๐๐ข๐ ๐ก๐ญ๐ก๐จ๐ฎ๐ฌ๐โweโre thrilled about the possibilities it brings to ๐๐๐-๐๐๐.A big thank you to everyone who joined us and made the […]
Introducing ๐๐ถ๐ด๐ต๐๐ต๐ผ๐๐๐ฒ!
๐ Exciting news from PCR-360: Introducing ๐๐ถ๐ด๐ต๐๐ต๐ผ๐๐๐ฒ, a suite of AI-powered capabilities designed to help operational teams do more with lessโright inside the familiar PCR-360 interface. No extra tools, no data exports, no hassle. โจ Highlights: ๐๐๐๐ถ๐๐: A smart, wiki-trained chatbot offering instant answers, contextual guidance, and smoother onboarding.๐๐ผ๐บ๐ฝ๐ผ๐๐ฒ: Natural-language query builder that turns plain-English […]
August 2025 Releases
๐๐๐ฐ ๐๐๐-๐๐๐ ๐ฎ๐ฉ๐๐๐ญ๐๐ฌ ๐๐ซ๐ ๐ก๐๐ซ๐!๐ Hotfixes 2025.1.2 & 2024.2.6 are now available, bringing a round of fixes and refinements, including: โ Restored wiki links in the Help slide-outโ Fixed numeric UDF errors in CustomerCenter on Oracleโ UDF default values now load in CustomerCenter Cart Requestsโ Better Gmail API support for smoother integrationsโ Improved attachment handling […]
2025 PCR User’s Conference
This yearโs conference is shaping up to be our best yet!Donโt miss the chance to explore our new mobile web app and get an exclusive preview of our latest work with AI. While we understand that not everyone can attend in person, we highly encourage it if youโre able. The opportunities to connect with fellow customers and the […]
Webinar: Mastering Custom Logic
Automate, Validate, and Extend PCR-360 ๐ ย Date:ย Tuesday, July 29, 2025โฐย Time:ย 2:00 PM โ 3:30 PM (ET)๐ย Registration Required: contact sales@pcr.com if you’d like to attend Join us for the next session in the PCR-360 Webinar Series, where weโll explore one of the most powerful tools in the platformโCustom Logic. Whether you’re automating business rules, validating data in real time, or integrating with […]
Webinar: Estimating Estimates
Weโre excited to invite you to the third session of our PCR-360 Webinar Series! This time, weโre diving into Service Desk Estimates, exploring how they work within PCR-360 and showcasing a real-life case study from UCLA on how they utilize this powerful feature. Session Details: ๐ ย Date:ย Tuesday, May 27, 2025โฐย Time:ย 2:00 PM โ 3:30 PM (EST)๐ย Location:ย Virtual ๐ย Topic:ย Estimating Estimates! This session is perfect for anyone looking […]
Introducing PCR-360 Mobile!
PCR-360 is now fully mobile-friendly, making it easier than ever for field technicians and on-the-go staff to manage IT and telecom operations right from their phones or tablets. With a clean, intuitive design, users no longer have to deal with pinching, zooming, or endless scrolling. The new mobile experience offers seamless workflows, real-time updates, and […]
Webinar: Custom Reports
Weโre excited to invite you to the first session of our new PCR-360 Webinar Series! ๐ Join us for an in-depth look at the Custom Report Writer and learn how to create powerful, personalized reports to meet your specific needs. Session Details:๐ Date: January 28, 2025โฐ Time: 2pm – 3:30 EST๐ Topic: Custom Report Writer Capabilities This session […]