Consolidating Your Applications
How many applications does it take to manage an IT organization?
With PCR-360, it only takes one.
More than ever, organizations of all statures are under pressure to be more productive while also maintaining high standards of service. At the same time, they are also challenged with maintaining, or even lowering, expenses without lowering customer service expectations.
PCR-360 makes it easy (and then some) to accomplish both these goals.
Consider these ten reasons why respected institutions, schools and businesses across the United States choose PCR-360 to consolidate their IT management processes and implement a more efficient future.
- Cost. For organizations with limited staff and sensible budgets, a consolidated system allows you to maintain a lean, nimble IT department that needs less oversight than a traditional IT system that tries to coordinate multiple applications. Fewer systems equals reduced overhead and significantly lower operations expense.
- Comprehensive Functionality. By combining wide ranging capabilities including work order along with ticketing and help desk, cable management, billing, and asset management into a single application, organizations have unprecedented access to information. One application translates to easier training, greater efficiency, and improved customer service.
- Financial Controls. Increase revenue and reduce cost leakage on projects. Whether your department covers the funding for all IT projects or you bill-back charges to your customers, accurate reporting and accounting is paramount. Detailed tracking of labor, materials, and miscellaneous costs – directly within your orders and projects – means no costs are overlooked. Accuracy = higher revenues.
- Visibility. PCR-360 offers instant and comprehensive visibility into every task, device, expense, invoice, service, line, projector, connection, conduit, server, router, PC, switch, service order, phone number, software etc. You name it – PCR-360 tracks it. This visibility translates into better, faster customer support and ready access to information to enable informed management decisions.
- Predictability & governance. In order to actively manage your areas of responsibility, the first requirement is to know what you have, where it is, and how it is being utilized. Organizations leverage PCR-360 for enterprise-wide planning, risk mitigation, asset management, orderly technology upgrades, capacity planning, and a host of other tasks associated with proactively managing their enterprise.
- Insight into infrastructure. Gain access to a precise roadmap of your organization's wires, cables, switches and servers. Know what you have, how it is all connected, what your capacities are, and how your equipment is utilized is paramount to providing high levels of uninterrupted service. This capability enables you to proactively manage your cable plant and to maximize your cable and networking equipment.
- Management and Control - Inventory & asset management. Monitor enterprise changes in real time; follow work orders from beginning to end; track equipment by type, quantity, location and owner – for their entire lifecycle. Visibility into equipment and assets insures that you only buy what you need, use what you buy, and know who has access and responsibility for your huge investment in assets.
- Improved Customer Service. Self-service. Few organizations can afford to keep manually servicing the most common actions that their customers would rather do themselves. Requests, approvals, self-help instructions, delivery of billing information, and status updates are all part and parcel of PCR-360's automated CustomerCenter. Self service not only provides higher levels of customer service but it cuts expenses by reducing the need to have live customer service reps standing by to handle actions that customers would prefer to do themselves.
- Ease of use. A single, integrated application with far ranging capabilities is easier to learn, reduces training costs, and provides a high level of customer satisfaction. Reduce training and coordination efforts; eliminate fiefdoms and silos of information; foster cooperation and cross training by providing broad access to multiple functional areas – all of these result in better cooperation, better support, and quicker on-boarding of new employees.
- Leverage technology. Change, for change sake, is never good but if technology (100% web based functionality, in-house or Cloud implementation, intuitive GUI, user preferences for ease of use, customer self-service, dashboards, etc.) can make you more efficient then change is a good thing. If you currently operate stand-alone applications for billing, help desk, orders and provisions, project management, cabling, and asset management then the time may be ripe to leverage technology rather than be a slave to it.
It’s all about visibility.