 |
The COMIT service order administration function manages activities for moves, adds, changes, and removal of service and equipment. The service order automatically updates equipment inventory, station assigned inventory, cable inventory, and station billing; and tracks pending, completed, and held service orders. Because COMIT is designed to manage your converged network, the service order function handles not only phones and jacks, but IP devices and ports as well.
Service order administration includes the following functions:
- the immediate population of existing location, station, set and cable information
- query of any possible pending orders by other service requests
- the real-time editing of new information
- the establishment of each ordered service as a permanent record and the start of the billing process by the service order completion process
- immediate automatic update of translations
- generation of reports to monitor service activity (which may be printed or viewed on-line)
Additional capabilities of the service order function include:
- tracking of assigned technician
- work flow administration to manage hand-off between different work groups from the approval process, scheduling, assignment, dispatch, switching, and technician
- the ability to assign equipment or services to a station or circuit number
- tracking of material used to complete the order—or activities that are not carried as inventory—to the station or circuit for billing
|
|
