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In today's healthcare environment, technology managers are under increasing pressure to provide the highest quality voice and data (TDM, IP, and VoIP) communications services at the lowest possible cost, while still complying with the stringent requirements of HIPPA. Some of the unique challenges facing the healthcare telecommunications departments are:
- Reduce costs in every aspect of healthcare communication
- Monitor access to comply with HIPPA requirements
- Track telephone usage where numerous people share phones, such as in nurses' stations that may be VoIP phones or wireless phones
- Provide efficient delivery of communications technology and services
- Identify service delivery and technology charges to research grants
COMIT provides solutions to these vital issues that regularly confront healthcare telecommunications departments:
- Telecom expense management (TEM) to accurately identify communication services and usage to each department within the healthcare institution
- Billing reports and exception reports that help the end-user understand what their communications expenses are
- Employee web usage reports to identify email, IM, streaming audio and video, all of which help control costs and improve productivity
- Billing of services to grant accounts to provide accurate recording of grant expenses
- Web-based service request processes that make it easy for the end user to request services and track delivery status
- Web-based access to all billing reports
These hospitals are among the many satisfied users of the COMIT telemanagement system:
- Detroit Medical Center
- Beaumont Hospitals
- Boston Children's Hospital
- Bronson Hospital
- Baylor Health Care System
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