|
Account management
The use of software tools and processes to maintain user information for the allocation of communication services costs.
Analog
A system of telecommunications employing a nominally continuous electric signal that varies in frequency, amplitude, or other characteristic.
AP
Application Processor; a computer that processes data.
Application Processor see AP
Asset management
The process used to track telephone assets in use or available for use in an enterprise.
BSS
Business Support System; used by utility providers to run the enterprise's business operations.
Business Support System see BSS
Cable management
The process used to track telephone copper wire, fiber, and coax in use or available for use in an enterprise.
CALEA
Communications Assistance for Law Enforcement Act; a United States wiretapping law passed in 1994 that impacts VoIP providers, among others.
Call accounting
The use of software systems and processes to assign costs to CDRs/SMDRs produced by a telecommunications switch, and to internally allocate costs to a telephone subscriber.
Call Detail Record see CDR
CDR
Call Detail Record; the record produced by a telecommunications switch that identifies the calling telephone number, the called telephone number, and the time of day, date, and duration of a telephone call.
CENTREX
Central Exchange; a telephone company central office-based telephone service used by enterprises.
Class 5 switch
A telephone switch or exchange located at the local telephone company's central office, directly serving subscribers. Class 5 switch services include basic dial-tone, calling features, and additional digital and data services to subscribers using the local loop. Class 5 switches were slower to convert from circuit switching technologies to time division multiplexing (TDM) than the other switch classes.
CLR
Customer Location Record; used to identify a service address.
CMIP
Common Management Information Protocol; a protocol for network management, it provides an implementation for the services defined by CMIS, allowing communication between network management applications and management agents.
CMIS
Common Management Information Service; a service that may be employed by network elements for network management.
Common Management Information Protocol see CMIP
Common Management Information Service see CMIS
Communications Assistance for Law Enforcement Act
see CALEA
Configuration management
The process used to maintain network device capacities, features, and capabilities.
Converged network
A network that supports both voice and data (TDM, IP, and VoIP) communications.
Customer Location Record see CLR
E-911
Notification service used to report emergency situations to local police and fire departments.
Equipment inventory management
Process used to track telephone assets in use or available for use in an enterprise.
Fault management
The process used to capture, report, and clear network alarms.
Help desk
A centralized location for subscribers/users to report problems. Generally staffed by subject-matter experts who can answer questions or implement actions to resolve reported problems.
Internet Protocol see IP
IP
Internet Protocol; the protocol of the Internet and the standard protocol of enterprise networking.
IP alarm management
The process used to capture, report, and clear network alarms.
IP devices
Voice and data equipment designed to operate on a packet network that employs an Internet Protocol (IP).
IP network
A communications network that utilizes Internet Protocol (IP).
IP network management
The use of software tools and processes to track and manage voice and data communications network assets and to allocate expenses.
IP packet monitoring
The use of software tools and processes to track voice and data communications network performance.
IP security management
Rules used to define and control user access to voice and data communications networks and services.
ISDN
Integrated Service Digital Network; a circuit-switched telephone network system, designed to allow digital transmission of voice and data over ordinary copper telephone wires.
LAN
Local Area Network; a customer premise-based data network.
Local Area Network see LAN
MAC
Move, Add, Change; the work conducted by a technician on an enterprise's computer or telecommunications equipment, including moves (relocations), adds (upgrades) and changes.
Move, Add, Change see MAC
Network management
The use of software tools and processes to track voice and data (TDM, IP, and VoIP) communications network assets and to allocate expenses.
Network monitoring
The use of software tools and processes to track voice and data (TDM, IP, and VoIP) communications network performance.
Network security
Rules used to define and control user access to voice and data communications networks and services.
Operational Support System see OSS
OSS
Operational Support System; the use of software tools by telecommunications providers to manage network and/or business systems.
PBX
Private Branch Exchange; a customer premise-based telephone switching system.
Performance management
The use of software systems and processes to identify how well a communications network is operating.
Private Branch Exchange see PBX
Provisioning
The use of software systems and processes to assign equipment, features, configuration, and services to a telephone.
Sarbanes Oxley Act see SOX
Service order
Electronic or paper form used to transmit Move, Add, and Change telephone work to a technician.
Service request
Electronic or paper form used by a subscriber to identify Move, Add, and Change telephone work needed.
SLA
Service Level Agreement; a contract or commitment that identifies the level of performance that will be provided by a service provider.
SMDR
Station Message Detail Record; the record produced by a telecommunications switch that identifies the calling telephone number, the called telephone number, time of day, date, and duration of a telephone call.
SNMP
Simple Network Management Protocol; a protocol used in network management systems to monitor network-attached devices for conditions that warrant administrative attention.
SOX
Sarbanes Oxley Act; legislation establishing new or enhanced standards for all US public company boards, management, and public accounting firms in an effort to strengthen corporate accounting controls.
TDM
Time-Division Multiplexing; a technical description of traditional voice communications; type of digital multiplexing in which two or more signals or bit streams seem to be transferred simultaneously as sub-channels in one communication channel, but physically are taking turns on the channel. Traditional 'voice' communications.
Technology management
The use of software tools and processes to track voice and data (TDM, IP, and VoIP) communications assets and to allocate expenses.
TEM
Telecom Expense Management; allocation of costs associated with the delivery of telephone communications services.
Telecom Expense Management see TEM
Telecom inventory management
Process used to track telephone assets in use or available for use in an enterprise.
Telecom management
The use of software tools and processes to track voice communications assets and to allocate expenses.
Telecommunications
A system or service that provides voice communications via a telephone.
Telemanagement
The use of software tools and processes to track voice communications assets and to allocate expenses.
Telephony
Voice communications using a telephone.
Time-Division Multiplexing see TDM
Toll fraud
Unauthorized long distance calling.
Trouble ticket
Electronic or paper form used to track request for service or equipment repair work.
Virtual Private Network see VPN
Voice over Internet Protocol see VoIP
VoIP
Voice over Internet Protocol; a protocol optimized for the transmission of voice through the Internet or other packet-switched network.
VPN
Virtual Private Network; a communications network tunneled through another network, and dedicated for a specific customer network.
WAN
Wide Area Network; a voice and/or data network used to connect multiple buildings or locations of an enterprise.
Wide Area Network
see WAN
|
