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General
Who is PCR?
What is COMIT?
How does it work?
Who uses COMIT?
Benefits
What are the advantages of COMIT over traditional telemanagement systems?
How does COMIT differ from typical telemanagement system installation?
Pricing and billing of COMIT
What is the cost?
Is there a contract required?
Is there a trial period?
How do I pay for COMIT?
System requirements for COMIT
What equipment do I need?
How does COMIT get my call data?
What are COMIT's server requirements?
System output and reports for COMIT
How do I receive system outputs, such as, departmental bill, service orders, trouble tickets, and reports?
General
Who is PCR?
Professional Computing Resources, Inc. (PCR), is a software development company that has been providing premier telemanagement solutions to large Fortune 500 companies, universities, government, and hospitals, since 1982.
What is COMIT?
COMIT is the premier telecommunications management software solution for large enterprises, including Fortune 500 companies, universities, government, and healthcare organizations. COMIT helps large enterprises reduce costs and simplify the management of their converged TDM, IP, and VoIP networks. COMIT is a full function, fully integrated telemanagement system that empowers your IT department to easily and effectively manage your converged network, ensure network security, identify productivity bottlenecks, accurately track valuable assets, and much more.
COMIT provides these telemanagement functions:
- Call accounting
- Remote SMDR/CDR/VoIP call collection & rating
- Directory services by name/phone/IP
- Service order
- Trouble ticket
- Vendor/technician dispatch
- Telecom expense management (TEM) with equipment inventory
- Warehouse inventory management
- TDM & IP Cable and Network Inventory
- TechView display of all network elements
- Standard & custom reporting
How does it work?
It's easy! COMIT is fully integrated and compatible with your existing systems.
Who uses COMIT?
A variety of large enterprises use COMIT to lower costs and improve productivity.
- Fortune 500: SBC, Motorola, Ford, Dow Chemical, Qwest, and Dell Computer
- Universities: The Ohio State University, Purdue, UCLA, and Colorado State University
- Government: Department of Defense, Maricopa County, Department of Energy at Los Alamos, Hanford, Livermore, and Oakridge National Laboratories
- Hospitals: Beaumont Hospital, Detroit Medical Center, Boston Children's Hospital, and Baylor Medical Center
Benefits
What are the advantages of COMIT over traditional telemanagement systems?
- COMIT eliminates the need for a system support staff.
- COMIT improves the span of control for each customer service support position. The COMIT system has a proven ability to allow a single user to support over 3000 stations or nodes vs. <1000 stations for similar products. This provides tremendous savings by reducing the support staffing required to provide quality telecom services.
- COMIT eliminates the need for a capital expense purchase.
- COMIT eliminates the long and cumbersome RFP process.
How does COMIT differ from typical telemanagement system installation?
The primary difference is that COMIT provides full telemanagement capabilities at a much lower cost.
Pricing and billing of COMIT
What is the cost?
PCR is offering all of the capabilities of COMIT for the low cost of $300.00 per simultaneous user per month. An unlimited number of non-simultaneous users can be set-up with a single license.
Is there a contract required?
The only requirement is a commitment to use COMIT service for a minimum of three months. After that you may cancel at any time.
Is there a trial period?
Yes, please contact a sales rep by emailing sales@pcr.com, or calling 616.554.0000 for a trial.
How do I pay for COMIT?
There are two options available to pay for COMIT access:
- Corporate credit card: With this option PCR will automatically charge your account, on a specified bill date, each month for the number of simultaneous log-ins that are requested
- Annual billing by invoice
NOTE: If you choose to terminate service during a billing period, PCR will refund any full month of service remaining. We will not prorate a partial month of use.
System requirements for COMIT
What equipment do I need?
All that is needed to use COMIT is a PC with Internet Explorer 6.0 or higher and Windows XP. For IP network usage and packet monitoring, a network adapter is required and provided.
How does COMIT get my call data?
If your telecommunications system has SMDR/CDR direct output, PCR provides a call collection application that will automatically collect the call data.
The call detail is automatically processed nightly.
If your call detail is provided via tape cartridge or other electronic media, PCR will provides a user customizable import tool that provides the user the capability to define an individual file format to transfer the data directly into COMIT.
What are COMIT's server requirements?
The following are minimum requirements for a PC to be used for on-site customer call collection.
- Windows® XP
- Pentium IV 1.0 GHz
- 2.0 GB RAM
- 60 GB hard drive space
- Available NIC Ethernet connection
System output and reports for COMIT
How do I receive system outputs, such as, departmental bill, service orders, trouble tickets, and reports?
All output from COMIT will be directed to a user designated local printer.
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