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With the COMIT telecommunication management system, you can:
1—Improve employee productivity and customer satisfaction
COMIT boosts the productivity of all employees, and improves satisfaction levels of internal customers.
- improve MAC response times for end-users, getting them back to work ASAP
- monitor employee web usage (and non-usage)
2—Reduce internal labor costs and improve efficiency
COMIT allows you to reduce service center/help desk staff, and improves technical staff efficiency. The typical COMIT customer is able to reduce telecommunications staff by 25-40%.
- create and track service orders and trouble tickets, maintain a historical database, and automatically schedule technicians
- identify recurring technical problems and track technician response times
- reduce time required for vendor invoice verification
3—Reduce vendor costs
COMIT enables you to lower vendor costs through better asset management and improved invoice reconciliation.
- use a single database for telecommunication expense management (TEM) reconciliation
- allow vendor invoice reconciliation
- reduce equipment inventories
- accurately track charges by outside vendors
4—Accurately allocate costs
COMIT provides easy access to useful billing information, from equipment costs to call usage detail.
- effectively control and bill all installed communications equipment and services
- itemize departmental billing, toll fraud, and exception reports
- provide automatic updates to general ledger and other external systems
5—Assure compliance
COMIT becomes your BSS/OSS for legal and business compliance.
- meet Sarbannes Oxley accounting and financial/asset management requirements
- meet CALEA (law enforcement act) calling history requirements
6—Update cable plant and equipment information
COMIT's cable inventory and equipment inventory management functions provide a customizable, automated record keeping system.
- manage wiring plans and plant equipment
- track every link in your plant and cable from the pair, to the jack, to the port on the communications system
- provide accurate cost information for all
7—Automatically update switch features
COMIT integrates with all Nortel PBXs, as well as the Lucent 5ESS for direct feature changes.
- accomplish any move, add, and change (MAC) activity directly
- free highly paid switch technicians from this task
8—Reduce training and technical staff costs
COMIT provides exceptional system intelligence in translation and configuration management.
- allow for lower levels of users
- reduce technical training costs
9—Automatically update directory information
By utilizing COMIT's directory function, administrators can access on-line or printed displays of user information.
- automatically update the directory database to reflect current changes in station/user information
- eliminate duplicate data entry between two disparate systems
- output the database to other computerized databases, including corporate personnel systems and publishing houses, to generate a printed corporate directory
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